Showing posts with label blog. Show all posts
Showing posts with label blog. Show all posts

Wednesday, 15 July 2015

Using Unified Communications to Improve Your Chain of Command


I normally do not post on these types of topics, but this one I found interesting. About three quarters of the way down the article it talks about how Dr Martens used Unified Communication to improve internal, not external, communication. We often talk (and sometimes struggle) with who and why Unified Communications will benefit an organization. The message is old and stale and almost a ‘been there, done that’ attitude.

Here is a great example of how this successful organization implemented simple technology to improve communication within an organization, better communication between Quality Control and Supply Chain / Manufacturing across the Globe. Not the same old never miss a call as a sales person.

Take a read, I can point to a few of our own clients who have done the same thing, but sometimes it is just nice to look across the pond to see how a client and their needs are very similar no matter where you go.

Tuesday, 5 May 2015

What is SIP Trunking?


In the ever changing world of technology, our clients look to find the better, faster, cheaper methods to communicate. One surefire way to lower your monthly operational expense is to explore the world of SIP trunking. One of our partners, OneConnect, recently posted this article that describes SIP trunking and some of the benefits associated with the technology.




Now, as a value added vendor who has recommended, installed, and repaired SIP trunking issues; I have to say that yes... SIP trunking is something that we recommend clients explore, BUT, not jump right into without first clearly understanding the risks (and rewards) this technology will offer.

So, what are these risks and rewards? Well, they differ depending on the needs and wants of the client, so it's sort of impossible to list them all. In fact, I will mention only one of each because this deserves and entire afternoon of discussion on a sunny patio somewhere. That being said, the biggest benefit of SIP Trunking is definitely cost. This technology can and should save you in monthly cost if the network you are running on is already in place. Even if it's not, partners like OneConnect make it easy to get there. On the other side of the matter, the biggest risk to SIP Trunking is networking. The network you ride your SIP Trunk across must be solid and well provisioned if anything at all. Will a standard DSL service handle the call volume of a 40 user call center? No secret here... not a chance. However, there are cost effective ways of reducing and eliminating this element of risk that clients have been, and should continue to explore.

http://www.oneconnect.ca/whatissiptrunking

Monday, 4 May 2015

Finding Balance at Work and Home

Today’s discussion takes a leap far, far away from the technology and solution set that High Tech represents. This topic addresses something much more important, something that drives the High Tech working culture. 



Throughout my career, up until only a few years ago, I did a poor job of maintaining a healthy work / life balance.  I drove myself to the brink many days and nights thinking that spending that extra 2-3 hours would provide a better life for myself, my family, friends, and co-workers.  It took some pretty deep soul searching to realize I was looking at this the wrong way and that my life was anything but healthy and productive.  For the past few years as a Manager and VP I have tried to instill a healthy balance in for myself and my family, and I have taken that message to all of the employees I manage and interact with on a daily basis.

In addition, I took it one step further where I moved to work with a company that instills the same mentality in their working environment.  Now, there are days where that all goes out the window, but in general the focus on family is paramount to staying healthy both in mind and body.  By doing so you are not only living a better life outside of work…but you are living a better, more productive life in the office.

Please take a moment to read the attached article and pass it on to those that you care about and work with.  If your office does not recognize the value of a healthy work / life balance then take steps to make that change.  My two favourite points are around taking proper breaks (remember to eat often) and that stress crosses many boundaries and work stress comes home and has a direct influence over mental and family health.