It's Time to Diversify How We Train Our Staff

This article by dvsAnalytics perfectly describes how we feel about training in the workplace. Over recent years, it's as though employee education and training has become more of a standardized "one-size-fits-all" process. The problem with this is that not all employees are the same, or learn the same way for that matter. It's usually more or less due to the fact that managers and supervisors are too busy to attend each and every employee's needs on a one-to-one basis at anytime any day during the workweek. 

What needs to happen in order to fix this issue is perfectly highlighted in the article. We recommend you read more here: http://www.dvsanalytics.com/blog/2015/09/moving-away-from-one-size-fits-all-agent-coaching-and-training/